FAQ
Hey, beauty!! If your question isn't listed below, just email hello@bellavalentinacollection.com and we'll reply within 24 hours.
Personalization and/or customization Policy
Please reach out to sales@bellavalentinacollection.com if you’d like to request custom ring sizes, custom chain lengths, or have additional questions regarding jewelry personalizations and customizations.
Please note for personalizations and/or customizations there may be an additional charge, possible longer production time, and all customized pieces are final sale.
Refund and Exchange Policies
The customer has 14 days to return jewelry ( except earrings for hygienic reasons) starting from the time the tracking number says the order was received. We do not accept exchanges. However, the customer may return the item received within the refund policy timeframe and repurchase a new item.
The customer is responsible for return shipping to Bella Valentina. Bella Valentina recommends that the customer use tracking and insured shipping. Please use a padded envelope/bubble mailer when shipping jewelry. Bella Valentina will not be held responsible if the item received is damaged or lost. All items must be returned in the same condition in which the customer received it.
Once Bella Valentina receives the package, Bella Valentina will review the returned items and if approved will process the customer's refund. Bella Valentina holds the right to refuse any return. If in the event that Bella Valentina does not approve the returned items, the customer will be notified by email and the item will be sent back to the customer.
We do not refund original shipping charges. Please allow up to 7 days for the refund to show in your account.
Replacement Policies
Please open, examine, and try on the purchased item(s) immediately after receiving the order. The customer must report a damaged item within 48 hours of when the tracking says the order was recieved. Picture proof must be provided and emailed to info@bellavalentinacollection.com
In the rare case that the customer receives a damaged item Bella Valentina will resend the item free of charge.
A majority of Bella Valentina's items are handmade, although the items go through multiple quality checks, sometimes there can still be minor human errors. Once picture proof is provided we will examine the item and determine whether or not it is a minor human error. Bella Valentina holds the right to refuse a reshipment of an item, so if it is determined the damage is a minor human error, we will not process the reshipment of the item. Bella Valentina will only reship the same item as the damaged item that you originally purchased. If the damaged item that the customer originally purchased is not in stock the customer may choose a new item of equal or lesser value.
Bella Valentina will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
Cancellations
The customer may request a cancellation within 24 hours of purchase. Otherwise, the customer will receive a partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.
Do you ship internationally?
Yes we ship to most countries.
How do I track my package?
You can check on the status of your order at any time by going to the following link: Order Status. You can also reach out to our customer support desk at
hello@bellavalentinacollection.com.com to ask questions anytime.
How long does it take for an order to arrive?
Bella Valentina's business hours are Monday through Friday, 8:00am to 4:00pm EST. We are closed on the weekends and U.S. holidays. We will stop shipping after 4:00pm EST. If an order is placed on the weekend, the item(s) will be shipped out the following business day.
Once shipped, your order will arrive within 5 to 12 business days or earlier for United States, Canada, Australia, and the United Kingdom. Other countries may take up to 28 business days, depending on how fast customs clearances takes place and due to having multiple warehouses in various locations. You will receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We are happy to help.
